Last updated: August 28, 2025
At Sixteen Mile Vet Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We only collect personal information when you voluntarily provide it to us through our appointment request form or when you contact us directly. We do not collect personal information through any other means on our website. The information you may choose to provide includes:
Important: You are not required to provide personal information to browse our website. Personal information is only collected if you choose to submit our appointment request form or contact us directly via phone or email.
When you visit our website, we may automatically collect certain information about your device and browsing activities, including:
We use the information we collect to:
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using your personal data for any purpose other than providing services to us.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal and your pet's medical information for as long as you are an active client and for a period thereafter as required to meet our legal and professional obligations under the regulations of the College of Veterinarians of Ontario (CVO). Medical records are typically retained for a minimum of five years from the date of the last entry, or as otherwise required by law. Financial records are retained for seven years as required by tax regulations.
Please be aware that your information may be transferred to, stored, and processed in countries other than Canada, where our third-party service providers may have facilities. While we take steps to protect your information, these jurisdictions may have data protection laws that are different from those of Canada. By using our services, you consent to the transfer of your information to these countries.
You have the right to:
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Sixteen Mile Vet Clinic
483 Dundas Street West
Oakville, ON L6M 1L9
Phone: +1-289-725-9988
Email: info@sixteenmilevet.com
This Privacy Policy is designed to comply with applicable privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.